A training guide for journalists and writers on how to respond to online harassment and abuse, including building a community of supporters and developing counterspeech messages. The manual was written with and for the group disproportionately impacted by online abuses including writers, journalists, artists, and activists who identify as women, BIPOC, and/or LGBTQIA+. It provides guidance for individuals being targeted, witnesses or allies, and employers supporting staff experiencing online harassment.
HeartMob is a community dedicated to helping those experiencing online harassment. This platform is an at-the-ready network of supporters available to respond to users’ reports of online harassment and provide positive support messages. Additionally, the HeartMob community assists members with reporting comments or profiles on social media platforms and maintains documentation for potential legal action.
TrollBusters is an at-the-ready network of supporters to respond to women journalists’ reports of online harassment by providing positive counterspeech. Their services include monitoring the targets’ social media accounts for continued attacks, sending continued counter-messaging, and conducting training on digital security and response measures.