Rooted in Trust is a pandemic information response plan countering the unprecedented scale and speed of the spread of rumors and misinformation about COVID-19. The plan is global in reach and grounded in hyper-local information ecosystems in the Philippines, Afghanistan, Lebanon, Mali, Sudan, the Central African Republic and Colombia to ensure impact on the global level and on the local level directly in vulnerable communities affected by humanitarian crises.
The Citizen Helpdesks are a pioneering citizen feedback, dialogue and community voice platform to ensure accountability in the development process. The Helpdesks have now collected critical information from hundreds of communities across Nepal, Liberia and Mali, solving daily problems for citizens and closing the loop on challenges related to everything from migration, to human trafficking, to natural resource management and security issues. It consists of an educated group of volunteers led by local journalists who act as two-way information collection and dissemination units.